Returns & Refund Policy
Effective Date: 8 April 2025
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Neverland Indoor Golf is the trading name of Indoor Golf Tech Limited, and an authorised reseller of Square Golf products in New Zealand.
This policy outlines our store's returns and refund process. It is in addition to your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).
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Important Warranty Notice
Opening or attempting to repair any Square Golf product will void the warranty, except as permitted under the CGA.
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1. When a Full Refund is Available
You are entitled to a full refund if:
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The goods are faulty or not as described.
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You notify us within 14 days of receiving the goods that you wish to cancel.
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The item is returned in its original, sellable condition.
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2. When a Partial Refund is Available
You may be eligible for a partial refund (up to 75%) if:
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The item is returned in its original, sellable condition, and
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You have contacted us and we have agreed to a partial refund in writing.
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3. When a Refund May Not Be Provided
We are not required to offer a refund if:
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You knew the product was faulty when purchasing.
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The item was damaged by misuse or unauthorised repair.
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You change your mind after 14 days of receiving the product.
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However, we will always meet our obligations under the Consumer Guarantees Act 1993.
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4. Cancelling Your Order
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If you wish to cancel your order:
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You must inform us within 14 days of receiving the goods.
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After notifying us, you have 14 more days to return the item.
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A refund will be processed within 14 days of receiving the returned goods.
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This cancellation policy is offered by Neverland Indoor Golf and is separate from your legal rights under the CGA.
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5. Proof of Purchase
Please keep your purchase receipt. We may ask for proof of purchase or basic contact details to locate your order in our system.
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6. Returns Must Be Made by the Original Purchaser
We only accept returns from the person who originally purchased the item.
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7. How to Start a Return
Email us at info@neverlandgolf.co.nz. A team member will assist you with the return process.
Thank you for purchasing a Square Golf product from Neverland Indoor Golf.
We appreciate your support and are here to help with any issues.
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